Privacy Policy – Kitchenaio

At Kitchenaio, we understand that your privacy is a priority—and we’re committed to protecting the personal information you share with us when browsing our website, purchasing our premium kitchen appliances, or using our customer services. This Privacy Policy explains how we collect, use, store, and safeguard your data, as well as your rights to control it. By visiting www.kitchenaio.com, creating an account, or making a purchase, you agree to the terms of this policy.

1. What Personal Information We Collect

We only collect information that is necessary to provide you with a seamless experience—from browsing our appliance catalog to post-purchase support. The types of data we gather include:

1.1 Information You Provide Voluntarily

  • Account & Contact Details: When creating an account (to track orders, save favorite appliances, or access exclusive offers), we collect your full name, email address (e.g., [email protected]), phone number (optional), and shipping/billing addresses. This helps us deliver your premium kitchen appliances (e.g., air fryers, blenders, or ovens) accurately and communicate order updates.
  • Customer Support Data: If you reach out to our team (via email at [email protected], phone, or live chat), we may collect details about your inquiry (e.g., “Troubleshooting Smart Oven connectivity”), appliance serial number (to assist with warranties), and any feedback you share.

1.2 Information We Collect Automatically

  • Browsing Data: When you visit our website, we collect non-identifiable data like your IP address, browser type (e.g., Chrome, Safari), device information (e.g., smartphone, laptop), and pages visited (e.g., “Viewed Premium Blender category”). This helps us optimize our site for better performance (e.g., fixing slow-loading product pages) and tailor content to your interests (e.g., showing you relevant appliances).
  • Cookies & Tracking Technologies: We use cookies (small text files stored on your device) to remember your account preferences (e.g., saved shipping addresses), track shopping cart items, and analyze how you interact with our site. You can disable non-essential cookies in your browser settings, though this may limit features like “Save for Later” or personalized recommendations.
  • Smart Appliance Data (If Applicable): For connected kitchen appliances (e.g., Wi-Fi-enabled smart ovens), we collect limited usage data only if you opt in—such as cooking mode preferences (e.g., “Uses ‘Bake’ mode 3x/week”) or energy consumption (to help you optimize efficiency). This data is anonymized and never shared with third parties without your consent.

2. How We Use Your Personal Information

We use your data solely to enhance your experience with Kitchenaio and deliver on our promise of premium service. Key uses include:

  • Fulfilling Orders: Processing your purchase, arranging delivery of your kitchen appliances, and sending order confirmations/tracking updates (via email or SMS, if you provided a phone number).
  • Account Management: Maintaining your user account, updating you on account activity (e.g., “Your password was changed”), and letting you access saved information (e.g., past orders, favorite products).
  • Customer Support: Responding to your questions, troubleshooting appliance issues (using serial numbers to verify warranty status), and following up on feedback (e.g., “Thank you for your review of our Smart Blender”).
  • Improving Our Products & Services: Analyzing browsing and purchase data to refine our appliance lineup (e.g., expanding our compact air fryer range if it’s popular) and enhancing our website (e.g., simplifying the checkout process).
  • Marketing (With Your Consent): Sending you updates about new product launches (e.g., “Introducing Our New Premium Induction Cooktop”), exclusive offers (e.g., “15% Off Stainless Steel Appliances”), or kitchen tips (e.g., “5 Ways to Use Your Air Fryer”). You can opt out of marketing emails at any time by clicking the “Unsubscribe” link in our messages.
  • Compliance: Meeting legal and regulatory requirements (e.g., keeping order records for tax purposes) and preventing fraud (e.g., verifying payment details to protect against unauthorized purchases).

3. Who We Share Your Information With

We never sell your personal information to third parties. We only share data with trusted partners who help us deliver our services—and these partners are bound by strict privacy agreements to protect your data:

  • Payment Processors: Third-party providers (Stripe, PayPal) process your payment details securely. They only receive the information needed to complete transactions (e.g., billing address, payment amount) and do not store or use your data for other purposes.
  • Shipping & Logistics Partners: Carriers (e.g., UPS, FedEx) receive your shipping address and order details to deliver your kitchen appliances. They may share delivery status updates with us to keep you informed.
  • Customer Support Tools: Platforms we use for email or live chat support (e.g., Zendesk) may access your inquiry details to help our team assist you. These tools are GDPR and CCPA compliant.
  • Legal Authorities: We may disclose your data if required by law (e.g., in response to a court order) or to protect our rights (e.g., investigating fraudulent activity related to your account).

4. How We Protect Your Personal Information

We use industry-leading security measures to keep your data safe from unauthorized access, loss, or misuse:

  • Secure Storage: Your account details, purchase history, and contact information are stored on encrypted servers (using SSL/TLS technology) that meet global security standards.
  • Payment Security: We never store full credit card numbers—all payment data is processed by PCI DSS-compliant providers, ensuring your financial information is protected.
  • Access Controls: Only authorized Kitchenaio team members (e.g., customer support, order fulfillment) can access your data, and they are required to follow strict privacy protocols.
  • Regular Audits: We conduct regular security audits and updates to our systems to address potential vulnerabilities (e.g., patching software to prevent data breaches).

5. Your Rights Regarding Your Personal Information

You have full control over your personal information, and we make it easy to exercise your rights:

  • Access Your Data: Request a copy of the personal information we hold about you (e.g., your order history, account details) by emailing [email protected]. We will respond within 30 days.
  • Correct Inaccuracies: Update or correct any incorrect data (e.g., a wrong shipping address) by editing your account settings or contacting our support team.
  • Delete Your Data: Request the deletion of your account and personal information (subject to legal obligations, like keeping order records for tax purposes). We will confirm deletion within 14 days of your request.
  • Opt Out of Marketing: Unsubscribe from marketing emails by clicking the “Unsubscribe” link in our messages, or update your marketing preferences in your account settings.
  • Withdraw Consent: If you previously opted in to smart appliance data collection or other optional data uses, you can withdraw consent by contacting [email protected].

6. How Long We Keep Your Personal Information

We retain your data only for as long as necessary to fulfill the purposes outlined in this policy:

  • Account & Purchase Data: We keep your account details and order history for 7 years after your last interaction with us (to comply with tax and warranty requirements). If you delete your account, we will remove your data within 14 days (except for order records required by law).
  • Browsing & Cookie Data: Non-identifiable browsing data is retained for 12 months to improve our website. Cookies expire after 24 months (or sooner if you clear them from your device).
  • Smart Appliance Data: If you opt in, usage data is retained for 6 months and then anonymized (so it can no longer be linked to you).

7. Children’s Privacy

Our website and products are intended for adults (18+). We do not knowingly collect personal information from children under 13. If we learn that we have collected data from a child under 13, we will delete it immediately. Parents or guardians who believe their child has shared data with us can contact [email protected] to request removal.

8. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our business practices, technology, or legal requirements. When we make updates, we will revise the “Last Updated” date at the top of this page and post the new policy on our website. We encourage you to review this policy regularly—your continued use of our website or services after the update date constitutes your acceptance of the revised terms.

9. Contact Us

If you have questions about this Privacy Policy, want to exercise your data rights, or report a privacy concern, please reach out to our Privacy Team:

We aim to respond to all privacy inquiries within 5 business days.