Shipping Policy – Kitchenaio

At Kitchenaio, we understand that receiving your premium kitchen appliances quickly and in perfect condition is just as important as choosing the right product. This Shipping Policy outlines our global delivery services, timelines, packaging standards, and tracking options—tailored to protect your high-quality appliances (e.g., air fryers, smart ovens, blenders) and ensure a seamless experience. By placing an order with www.kitchenaio.com, you agree to the terms below, which align with our Terms of Purchase and Refund Policy.

1. Shipping Coverage & Free Global Delivery

Kitchenaio offers free shipping on all orders worldwide—no minimum purchase required. We deliver to every country and territory, with no hidden fees for international or domestic shipments. Whether you’re ordering a compact blender for your apartment in New York or a large smart oven for your home in London, you’ll never pay extra for delivery.

Note: For remote regions with limited carrier access (e.g., small islands, rural areas with no regular delivery routes), we may partner with local logistics providers to ensure delivery. In rare cases, this may extend transit time by 1–2 days—we’ll notify you via email at checkout if your location is affected.

2. Order Processing & Dispatch Timelines

We prioritize getting your kitchen appliances to you as quickly as possible, with clear timelines for processing and dispatch:

2.1 Order Processing

  • Standard Processing: All orders are reviewed and prepared within 1 business day of placement (excluding weekends and major holidays like Christmas, Thanksgiving, or New Year’s Day). This includes:
  • Verifying inventory availability (to avoid backorders);
  • Checking product condition (ensuring no scratches, dents, or functional issues);
  • Confirming your shipping address (to prevent delivery errors).
  • Peak Season Adjustments: During high-demand periods (e.g., Black Friday, Cyber Monday, holiday gift seasons), processing may take up to 2 business days—we’ll post a notice on our website homepage and send a confirmation email with revised timelines to keep you informed.

2.2 Dispatch: Ship the Day After Order Placement

Your order will be dispatched the day after you place it (excluding weekends and holidays), guaranteed. For example:

  • An order placed on Monday (9 AM EST) ships on Tuesday;
  • An order placed on Friday (3 PM EST) ships on Monday (since weekends are not business days);
  • An order placed on a holiday (e.g., Thanksgiving Thursday) ships on the next business day (Friday).

Once dispatched, we’ll send a Shipment Confirmation Email to your registered address—this includes a tracking number and a link to monitor your package’s journey.

3. Delivery Timelines: 5 Days or Less Worldwide

We work with trusted global carriers (e.g., UPS, FedEx, DHL) to ensure your appliances arrive within 5 business days of dispatch, no matter where you are in the world. This timeline accounts for:

  • Domestic delivery (e.g., within the U.S., EU, or Australia): 2–3 business days;
  • International delivery (e.g., U.S. to Asia, EU to South America): 3–5 business days;
  • Customs clearance (for international orders): Carriers handle this seamlessly, and we include all necessary documentation (e.g., product specifications, duty-free forms where applicable) to avoid delays.

Important: Delivery timelines are estimates, not guarantees. Rarely, factors beyond our control (e.g., extreme weather, carrier strikes, customs hold-ups for restricted regions) may extend delivery by 1–2 days. If this happens, our support team will proactively reach out to you with updates and offer a 10% discount code for your next order as a gesture of goodwill.

4. Appliance-Specific Packaging: Protecting Your Premium Products

Kitchen appliances require specialized packaging to prevent damage during transit—especially for fragile components (e.g., glass oven doors, blender bases, control panels). Our packaging process includes:

4.1 Layered Protection for Every Appliance

  • Inner Cushioning: Each appliance is wrapped in thick, shock-absorbent bubble wrap (2–3 layers for heavy items like ovens) to shield against impacts. Delicate parts (e.g., digital control screens, detachable blades) are wrapped separately in foam sleeves.
  • Rigid Outer Boxes: We use double-walled corrugated cardboard boxes sized to fit the appliance snugly—no extra space means less movement during shipping. For large items (e.g., 6-quart air fryers, stand mixers), boxes include reinforced corners to prevent crushing.
  • Moisture Resistance: All boxes are lined with water-resistant film to protect against rain or humidity (critical for international shipments that pass through different climates).
  • Labeling: Boxes are clearly marked with “Fragile,” “Handle with Care,” and “This Side Up” stickers to alert carriers to the appliance’s sensitivity.

4.2 Accessories & Extras

  • Accessory Packaging: All included parts (e.g., power cords, user manuals, extra blades, recipe books) are packed in labeled plastic pouches inside the main box—this prevents loss and keeps everything organized.
  • Free Gifts/Promotions: If your order includes a free gift (e.g., a kitchen timer with a blender purchase), it’s packed in a separate, labeled compartment to avoid scratches or damage to the main appliance.

5. Order Tracking & Delivery Confirmation

We want you to stay informed about your order’s status every step of the way:

5.1 Real-Time Tracking

After dispatch, your Shipment Confirmation Email will include a unique tracking number linked to the carrier’s portal (e.g., UPS Tracking, DHL Express). You can use this to:

  • Check the package’s current location (e.g., “In transit to Los Angeles,” “At local delivery facility”);
  • View estimated delivery date and time (updated daily by the carrier);
  • Receive alerts (via email or SMS, if you opt in) for key milestones (e.g., “Out for delivery,” “Delivered”).

5.2 Delivery Confirmation

  • Signature Requirement: All orders over $200 (e.g., smart ovens, high-end blender sets) require a signature from an adult (18+) upon delivery. This prevents theft and ensures your appliance is received by you or someone you trust.
  • Delivery Proof: After delivery, the carrier will upload a delivery confirmation (including the signature, if required) to the tracking portal. We also send a “Delivery Confirmation Email” to you, with a link to view this proof.

6. Address Changes & Corrections

To avoid delivery errors, please double-check your shipping address before placing an order. If you need to make a change:

6.1 Before Dispatch

  • You can update your address within 12 hours of order placement by emailing our support team at [email protected] with your order number and the corrected address. We’ll confirm the change within 1 hour (faster for urgent requests) to ensure it’s applied before dispatch.

6.2 After Dispatch

  • Once your order has shipped, we cannot modify the address—carriers require direct requests from the recipient. To redirect your package, use the tracking link in your Shipment Confirmation Email to contact the carrier (e.g., UPS My Choice, DHL On Demand Delivery) and submit an address change request. Note: Carriers may charge a small fee for this service, and it may delay delivery by 1 day.

6.3 Returned Orders Due to Incorrect Address

If a package is returned to us because of an incorrect or incomplete address, we’ll notify you via email within 2 business days. You can either:

  • Pay a re-shipping fee (waived for orders over $100) to send the appliance to the correct address;
  • Request a full refund (minus no fees—we cover all costs for address errors caused by our team; if the error is yours, we still issue a full refund, but you’ll need to place a new order for delivery to the correct address).

7. Delivery Issues & Resolution

We resolve delivery problems quickly to minimize inconvenience and ensure you get your appliance as soon as possible:

7.1 Lost or Missing Packages

If your tracking shows “Delivered” but you haven’t received your package, or if there are no tracking updates for 3 days:

  • First, check with neighbors, building managers, or secure delivery locations (e.g., mailrooms, parcel lockers)—carriers often leave packages with trusted contacts.
  • If the package is still missing, email [email protected] with your order number and tracking number. Our team will escalate the issue with the carrier and:
  • Locate the package within 2 business days (if possible);
  • Send a replacement appliance for free (dispatched within 1 business day) if the package is confirmed lost;
  • Issue a full refund if you prefer not to wait for a replacement.

7.2 Damaged Packages or Appliances

If your package arrives damaged (e.g., crushed box, torn packaging) or the appliance inside is dented, scratched, or non-functional:

  • Take clear photos of the damaged packaging and appliance (including all angles and serial numbers);
  • Email the photos to [email protected] within 48 hours of delivery.
  • We’ll send a replacement appliance for free (dispatched within 1 business day) and cover all costs—you don’t need to return the damaged item (we’ll handle disposal instructions if needed).

7.3 Delayed Deliveries

If your order exceeds the 5-day delivery window without explanation:

  • Contact our support team at [email protected]—we’ll investigate with the carrier and share daily updates until the package is delivered.
  • We’ll also offer a 15% discount code for your next order (valid for 60 days) as compensation for the delay.

8. Changes to This Shipping Policy

We may update this Shipping Policy periodically to reflect changes in carrier services, packaging standards, or global delivery regulations. When we make updates:

  • We revise the “Last Updated” date at the top of this page;
  • We post the revised policy on our website (accessible via a link in the footer);
  • For material changes (e.g., adjusting delivery timelines, updating packaging standards), we notify customers with active orders via email 30 days before the changes take effect.

Your continued use of our shipping services constitutes acceptance of the revised policy.

9. Contact Us

If you have questions about this Shipping Policy, need help tracking your order, or want to resolve a delivery issue, contact our support team:

We’re here to ensure your premium kitchen appliances arrive safely and on time—every time.