Terms of Purchase – Kitchenaio

Welcome to Kitchenaio, your destination for premium kitchen appliances. These Terms of Purchase (“Terms”) govern your purchase of products from www.kitchenaio.com (the “Website”). By placing an order with Kitchenaio, you agree to comply with these Terms, as well as our Privacy Policy and any other applicable policies posted on our Website. Please read these Terms carefully before making a purchase.

1. Order Placement & Confirmation

1.1 How to Place an Order

To purchase products from Kitchenaio, you must:

  • Be at least 18 years old (or have the consent of a parent/guardian if under 18);
  • Provide accurate, complete, and up-to-date information (including contact details, shipping address, and payment information) during checkout;
  • Select the desired premium kitchen appliance(s) (e.g., air fryers, smart ovens, blenders) and confirm the order details (quantity, model, specifications) before submission.

1.2 Order Confirmation

Upon submitting your order, you will receive an order acknowledgment email (sent to the email address you provided) confirming we have received your request. This email is not a formal acceptance of your order—we will send a separate order confirmation email (with an order number) once we verify inventory availability, payment validity, and shipping address accuracy. This confirmation email signifies the formation of a binding contract between you and Kitchenaio.

If we are unable to fulfill your order (e.g., product out of stock, payment decline), we will notify you via email within 24 hours of order submission and issue a full refund (if payment was processed) in accordance with Section 6.

2. Pricing & Payment

2.1 Currency & Pricing

All product prices on the Website are displayed and processed in United States Dollars (USD). Prices include applicable taxes (where required by law) but exclude shipping fees—however, Kitchenaio offers global free shipping on all orders (see Section 3 for details).

We reserve the right to adjust product prices at any time, but such changes will not affect orders for which you have already received an order confirmation email.

2.2 Payment Methods

We accept the following secure payment methods:

  • Major credit cards (Visa, Mastercard, American Express, Discover);
  • Digital wallets (PayPal, Apple Pay, Google Pay);
  • Kitchenaio gift cards (purchased via the Website or authorized retailers).

2.3 Payment Security

All payment transactions are processed through PCI DSS-compliant third-party providers (e.g., Stripe, PayPal) to ensure your financial information is encrypted and protected. Kitchenaio never stores full credit card numbers or sensitive payment data (see our Privacy Policy for more details on data security).

2.4 Payment Authorization

By placing an order, you authorize us to charge the selected payment method for the total order amount (including taxes, if applicable). If your payment is declined, we will notify you via email, and your order will be held for 48 hours to allow for payment correction. If payment is not resolved within 48 hours, your order will be canceled.

3. Shipping & Delivery

3.1 Shipping Coverage

Kitchenaio offers global free shipping on all orders—no minimum purchase required. We deliver to all countries and territories worldwide, with no additional shipping fees for international or domestic orders.

3.2 Shipping Timelines

  • Order Processing: All orders are processed within 1 business day of receiving the order confirmation (excluding weekends and major holidays).
  • Dispatch: Orders are shipped the day after placement (e.g., an order placed on Monday will ship on Tuesday; an order placed on Friday will ship on Monday).
  • Delivery: Standard delivery takes up to 5 days from the date of shipment, regardless of your location (domestic or international). Delivery timelines are estimates and may be affected by factors beyond our control (e.g., customs delays for international orders, carrier disruptions). We will provide a tracking number via email once your order ships, allowing you to monitor delivery status in real time.

3.3 Shipping Addresses

You are responsible for providing a complete and accurate shipping address (including apartment numbers, postal codes, and contact phone numbers). We are not liable for delayed, lost, or misdelivered orders due to incorrect address information. If you need to update your shipping address after placing an order, contact our support team at [email protected] within 12 hours of order placement—we cannot modify addresses once the order has been shipped.

4. Product Availability & Specifications

4.1 Inventory Accuracy

We strive to maintain accurate inventory information on the Website, but occasional stock discrepancies may occur (e.g., unexpected demand for a popular appliance model). If a product you ordered is out of stock after order confirmation, we will notify you via email within 24 hours and offer two options:

  • A full refund (processed in accordance with Section 6);
  • A replacement with a similar product of equal or greater value (with your consent).

4.2 Product Specifications

All product descriptions, images, and specifications (e.g., dimensions, power, features) on the Website are accurate to the best of our knowledge. However, we reserve the right to update product designs, materials, or features without prior notice—such changes will not affect orders for which you have already received an order confirmation email.

If you receive a product that does not match the advertised specifications (e.g., wrong color, missing features), contact our support team at [email protected] within 7 days of delivery. We will arrange for a free replacement or full refund, with no return shipping required.

5. Returns & Exchanges

5.1 Return Eligibility

You may return any unused, undamaged, and unassembled premium kitchen appliance(s) for a full refund within 60 days of delivery, provided:

  • The product is in its original packaging (with all accessories, manuals, and tags intact);
  • The product has not been used, installed, or modified (e.g., no scratches on stainless steel surfaces, no signs of wear on control panels);
  • You have the original order number and proof of delivery.

The following items are non-returnable:

  • Customized or personalized appliances (e.g., engraved smart ovens);
  • Appliances damaged due to improper use, installation, or neglect (e.g., a blender with a broken motor from overloading);
  • Free gifts or promotional items included with your order.

5.2 Return Process

To initiate a return:

  1. Email our support team at [email protected] with your order number, product name/model, and reason for return.
  2. We will send a Return Authorization (RA) number and a pre-paid shipping label (global free return shipping applies—no cost to you) within 2 business days.
  3. Package the product securely (using the original packaging if possible) and attach the RA label to the outside of the box.
  4. Ship the product back to us—we recommend using the provided pre-paid label to ensure tracking and delivery confirmation.

5.3 Exchanges

If you wish to exchange a product (e.g., for a different model or color), follow the return process outlined above and note your desired exchange in the return request. Once we receive and inspect the returned product (see Section 5.4), we will ship the exchanged product free of charge, with delivery within 5 days of exchange approval.

6. Refunds

6.1 Refund Eligibility

Refunds will be issued in the following scenarios:

  • Returned products that meet the eligibility criteria in Section 5.1;
  • Canceled orders (see Section 7 for cancellation rules);
  • Out-of-stock products after order confirmation (see Section 4.1);
  • Damaged or defective products received (see Section 8).

6.2 Refund Timelines

  • Inspection: Once we receive your returned product, we will inspect it within 2 business days to verify eligibility.
  • Processing: Approved refunds are processed within 5–10 business days of inspection.
  • Disbursement: Refunds are credited to the original payment method used for the order:
  • Credit/debit cards: 5–7 additional business days (processing time varies by issuer);
  • PayPal/Apple Pay/Google Pay: 2–3 additional business days;
  • Gift cards: 1–2 additional business days (refunded as store credit to the original gift card).

6.3 Refund Amount

Refunds cover the full product price (in USD) paid at the time of order. We do not refund any taxes that were applied (unless required by law), and original shipping fees are not applicable (as we offer global free shipping).

7. Order Cancellations

7.1 Cancellation by You

You may cancel an order within 12 hours of placement by emailing our support team at [email protected] with your order number. If your order has not yet been shipped, we will issue a full refund within 5–10 business days. If your order has already been shipped, you must follow the return process outlined in Section 5 to receive a refund.

7.2 Cancellation by Kitchenaio

We may cancel your order if:

  • The product is out of stock or unavailable (see Section 4.1);
  • We suspect fraudulent activity (e.g., unauthorized payment, fake address);
  • We are unable to verify your payment or contact information;
  • Compliance with legal or regulatory requirements (e.g., a product is prohibited in your country).

If we cancel your order, we will notify you via email and issue a full refund within 5–10 business days.

8. Damaged or Defective Products

8.1 Reporting Damages/Defects

If you receive a product that is damaged during shipping (e.g., a dented oven door, broken blender base) or defective (e.g., a non-functional air fryer, faulty control panel), contact our support team at [email protected] within 48 hours of delivery with:

  • Your order number;
  • Clear photos/videos of the damage or defect;
  • A description of the issue (e.g., “Air fryer does not heat up when turned on”).

8.2 Resolution Options

For damaged or defective products, we offer the following solutions (at no cost to you):

  • Free Replacement: We will ship a new product within 1 business day of verifying the issue, with delivery within 5 days. You do not need to return the damaged/defective product unless we specifically request it.
  • Full Refund: If you prefer a refund instead of a replacement, we will process it within 5–10 business days of verifying the issue.

9. Limitation of Liability

Kitchenaio’s liability for any claims arising from your purchase (e.g., delayed delivery, defective products, order cancellation) is limited to the total amount you paid for the affected product(s). We are not liable for:

  • Indirect, incidental, or consequential damages (e.g., lost time, inconvenience, additional costs due to delayed delivery);
  • Damages caused by improper use, installation, or neglect of the product;
  • Damages due to events beyond our control (e.g., natural disasters, carrier strikes, customs delays).

This limitation of liability applies to the fullest extent permitted by law.

10. Changes to These Terms

We may update these Terms periodically to reflect changes in our business practices, shipping policies, or legal requirements. When we make updates, we will revise the “Last Updated” date at the top of this page and post the new Terms on the Website. Your continued use of the Website or placement of orders after the update date constitutes your acceptance of the revised Terms.

11. Contact Us

If you have questions about these Terms of Purchase, need assistance with an order, or want to initiate a return/refund, contact our support team:

We aim to respond to all inquiries within 24 business hours.