Refund Policy – Kitchenaio

At Kitchenaio, we want you to be fully satisfied with your purchase of premium kitchen appliances. This Refund Policy outlines the terms, conditions, and processes for requesting and receiving refunds, ensuring transparency and clarity for all our customers. By making a purchase from www.kitchenaio.com, you agree to comply with the rules set forth below, which align with our Terms of Purchase and Privacy Policy.

1. Eligibility for Refunds

You may request a refund for your Kitchenaio purchase only if the following conditions are met:

1.1 Return Eligibility (for Refunds on Physical Products)

  • Timeframe: The request must be submitted within 60 days of the delivery date of your premium kitchen appliance (e.g., air fryer, smart oven, blender). Requests made after 60 days will not be approved, except in cases of manufacturing defects covered by our warranty (see Section 3).
  • Product Condition: The appliance must be unused, undamaged, and in its original packaging, with all accessories (e.g., power cords, user manuals, attachments), tags, and seals intact. Products that show signs of use (e.g., scratches on stainless steel surfaces, wear on control panels), installation, or modification will not qualify for a refund.
  • Proof of Purchase: You must provide a valid order number (found in your order confirmation email) and, if requested, proof of delivery (e.g., a screenshot of the delivery confirmation from the shipping carrier).

1.2 Non-Return Refund Eligibility

Refunds may be approved without returning the product in the following scenarios:

  • Damaged or Defective Products: If you receive an appliance that is damaged during shipping (e.g., dented oven door, broken blender base) or defective (e.g., non-functional heating element, faulty Wi-Fi connectivity), we will issue a refund without requiring you to return the product (see Section 3 for details).
  • Out-of-Stock After Order Confirmation: If we confirm an appliance is out of stock after sending your order confirmation email, we will automatically process a full refund (no action required on your part).
  • Canceled Orders: If you cancel an order within 12 hours of placement (or if we cancel your order due to fraud, unavailability, or legal restrictions), a full refund will be issued (see Section 4).

2. How to Request a Refund

Follow these steps to submit a refund request for your Kitchenaio purchase:

2.1 Step 1: Initiate the Request

Contact our customer support team at [email protected] with the following information:

  • Your full name (as it appears on the order);
  • Order number (e.g., KIT-2024-12345);
  • Product name and model (e.g., “6-Quart Smart Air Fryer – Model AF-007”);
  • Reason for the refund (e.g., “Unused product, no longer needed,” “Damaged during delivery”);
  • Supporting documentation (if applicable):
  • For damaged/defective products: Clear photos or videos of the issue (e.g., a video of the appliance failing to turn on, photos of dents);
  • For delivery issues: Screenshot of the shipping carrier’s delivery status (e.g., “Delayed beyond 5 days”).

2.2 Step 2: Receive Refund Authorization

Our support team will review your request within 2 business days of receipt. If approved:

  • For returns requiring product shipment: We will send a Return Authorization (RA) number and a pre-paid shipping label (global free return shipping applies—no cost to you). You must attach the RA label to the outside of the package to ensure proper processing.
  • For non-return refunds (e.g., damaged/defective products): We will confirm the refund details (amount, timeline) via email and begin processing immediately.

If your request is denied, we will send an email explaining the reason (e.g., “Product shows signs of use,” “Request submitted after 60 days”) and outline any alternative options (e.g., exchange for a different model).

2.3 Step 3: Return the Product (If Required)

If your refund requires returning the appliance:

  • Package the product securely using the original packaging (if available) to prevent damage during transit. Include all accessories, manuals, and tags to avoid delays.
  • Ship the product using the provided pre-paid label within 7 days of receiving the RA number. We recommend retaining the shipping receipt or tracking number for your records.
  • We will confirm receipt of the product within 3 business days of delivery to our warehouse.

3. Refund for Damaged or Defective Products

We stand behind the quality of our premium kitchen appliances. If you receive a product that is damaged or defective:

  • Report the Issue Promptly: Contact our support team within 48 hours of delivery (this helps us resolve the issue quickly and document the problem for our quality control team).
  • No Return Required: In most cases, we will not ask you to return the damaged/defective product—we will process the refund immediately and, if you wish, send a replacement appliance (free of charge) with delivery within 5 days.
  • Warranty Coverage: If a defect arises after the 60-day refund window but within the appliance’s warranty period (2 years from delivery, extendable to 3 years with registration), contact us for warranty service (e.g., repair, replacement) instead of a refund.

4. Refund for Canceled Orders

Refunds for canceled orders are processed as follows:

  • Customer-Initiated Cancellations: If you cancel an order within 12 hours of placement and the order has not yet shipped, we will process a full refund within 5 business days. If the order has already shipped, you must follow the return process outlined in Section 2 to receive a refund.
  • Kitchenaio-Initiated Cancellations: If we cancel your order (e.g., product out of stock, fraudulent payment, legal restrictions), we will issue a full refund within 5 business days of cancellation and notify you via email. No action is required on your part.

5. Refund Amount, Timing, and Method

5.1 Refund Amount

  • Full Refunds: For eligible requests (e.g., unused products returned within 60 days, damaged/defective products), you will receive a full refund of the product price paid at the time of purchase (in United States Dollars, USD).
  • Partial Refunds: Partial refunds may be issued in limited cases, such as:
  • Products returned with missing accessories (e.g., “$20 deducted for missing blender lid”);
  • Products returned after the 7-day RA shipping window (e.g., “$15 deducted for delayed return”).

Taxes that were applied to your order (where required by law) will be refunded only if the product is returned in full and the refund is approved. Shipping fees are not applicable (we offer global free shipping, so no shipping costs were charged to begin with).

5.2 Refund Timing

  • Processing Time: Approved refunds are processed within 5–10 business days of:
  • For non-return refunds: The date we confirm your request (e.g., “Damaged product refund approved”);
  • For return refunds: The date we receive and inspect the returned product (to verify it meets eligibility criteria).
  • Disbursement Time: Once processed, the refund will be credited to your original payment method:
  • Credit/debit cards: 5–7 additional business days (processing time varies by your card issuer);
  • Digital wallets (PayPal, Apple Pay, Google Pay): 2–3 additional business days;
  • Gift cards: 1–2 additional business days (refunded as store credit to the original gift card).

You will receive an email notification once the refund is processed, including the date it was sent to your payment provider.

5.3 Refund Method

Refunds are always issued to the original payment method used for the order. We cannot issue refunds to a different payment method (e.g., if you paid with a Visa card, the refund will go back to that Visa card) for security reasons. If the original payment method is no longer active (e.g., expired credit card), contact your payment provider to claim the refund—they will typically issue a check or transfer the funds to your new account.

6. Non-Refundable Items

The following items are not eligible for refunds, regardless of the timeframe:

  • Customized or Personalized Appliances: Products engraved with your name, logo, or custom design (e.g., “Engraved Smart Oven – ‘The Smith Kitchen’”)—these are made to your specifications and cannot be resold.
  • Used or Damaged-by-Customer Products: Appliances that show signs of use, improper installation, neglect, or damage caused by you (e.g., a blender with a broken motor from overloading, an air fryer with a melted interior from using non-approved accessories).
  • Free Gifts or Promotional Items: Items included with your order at no cost (e.g., a free kitchen timer with a blender purchase) cannot be refunded separately—they must be returned with the main product to qualify for a full refund of the main item.

7. Refund Status Inquiries

If you have not received your refund within the expected timeframe:

  • Check your spam/junk folder for the refund confirmation email (sometimes these emails are filtered).
  • Contact your payment provider to confirm if the refund is pending (they may have additional processing steps).
  • Reach out to our support team at [email protected] with your order number and refund confirmation number (if provided)—we will investigate and share an update within 2 business days.

8. Changes to This Refund Policy

We may update this Refund Policy periodically to reflect changes in our business practices, legal requirements, or customer feedback. When we make updates:

  • We will revise the “Last Updated” date at the top of this page;
  • We will post the revised policy on our Website (accessible via a link in the footer);
  • For material changes (e.g., adjusting the 60-day refund window, updating return requirements), we will notify customers with active orders via email 30 days before the changes take effect.

Your continued use of our services or placement of new orders after the effective date of the revised policy constitutes your acceptance of the changes.

9. Contact Us

If you have questions about this Refund Policy, need help submitting a refund request, or want to follow up on a pending refund, contact our customer support team:

We aim to respond to all refund-related inquiries within 24 business hours.